The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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Boomerang Employees: Bring ‘Em Back G.MURALI MANOHARI FACULTY‚ NEHRU INSTITUTE OF ENGINEERING & TECHNOLGY‚ COIMBATORE B.SUDHA VENKATALAKSHMI FACULTY‚ NEHRU INSTITUTE OF MANAGEMENT STUDIES‚ COIMBATORE “Great Things are coming back” Employee turnover is one of the biggest expenses for organizations. Losing and replacing employees can cost one times the salary and benefits of the departing employee. One method of combating high turnover costs is to focus on bringing back boomerang employees also
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BLT1 CREATING CUSTOMER VALUE Most of the companies nowadays utilise customer-centric approach as to ensure the quality service brought to the customer (Bolton 2004). Moreover‚ recruiting new customers cost always more than maintaining loyal customers that ultimately aims for profit for the organization (How not to let business slip away: Don’t upset old customers when tempting new ones‚ 2010). As a result‚ a lot of attentions have been drawn from the customers by the organizations via different
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Ang‚ & Botero‚ 2003). State main argument Encouraging employees to speak up can be the key point to increase efficiency and well-being. However‚ the risks of employee voice do exist and bland courage ought not to be followed. Body: Main points that agree – 2-3 main points that you have collected from your research to date. Each point should be accompanied by one in-text reference. 1. Employee voice as the concept from idea that employees find the chances and accesses to improving their or organisational
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A Research Project Report Titled ―Customer Satisfaction on Public And Private Bank Loan‖ Submitted in partial fulfillment for the Award of degree of Master of Business Administration 2010-2012 Global Institute of Technology Sitapura‚ Jaipur (Raj)-302022 Submitted To: Submitted By: Mrs.Mamta Soni Mahendra Singh Rathore (Ast.professor) (MBA IV SEM) DECLARATION Hereby I declare that the project report titled―Customer Satisfaction On Public And Private Bank Loan‖submitted
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Assignment Nowadays‚ “employee relations” appear everywhere‚ from small companies to the big organisations in all over the world. According to CIPD‚ employee relations is an underlying philosophy‚ along with necessary attitudes and skills‚ rather than a specific management function or well-defined activity. In fact‚ there are many problems existing in any firms or organisations. One of these which is considered by human management department is employee relations. Employee relations which used to be known
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A STUDY ON CUSTOMER PREFERENCE TOWARDS BAJAJ TWO WHEELERS WITH SPECIAL REFERENCE TO KOLLAM A project report Submitted to Amrita Vishwa Vidyapeetham in partial fulfilment of the award of the degree of Bachelor of Business Management Submitted by VISHNU PRASAD AM.AR.U3BBM10144 Under the guidance of Project Mentor: External Guide: Mr Vinod Kallada
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Functions of Public Relations MKT 438 Michael Raasch Functions of Public Relations An organizations image and reputation are dependent on the publics’ opinion. The goal of public relations is to be the communicator between an organization and its public. Public relations is a‚ “planned process to influence public opinion‚ through sound character and proper performance‚ bases on mutually satisfactory two way communication” (Seitel‚ p. 4). The role of public relations serves as a communicator
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Grueber has the opportunity to develop an effective investor communications strategy to revitalize and improve the relationships that Steelcase has with investors. First‚ his targeted constituents should be the most beneficial institutional investors and intermediaries. Second‚ he can develop a strategy to attract these constituents by leveraging the media‚ the Internet‚ and blogs. Finally‚ the consistent message should be that of staying true to the well-known corporate values with a renewed
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