When a consumer is first looking for a product or service they typically want to know some background information about a company before going forward and hiring them or buying their merchandise. Personally, I think everyone should read up on the credentials of a company prior to giving them any money. What better way to find out about an organizations reputation than visiting a website like Facebook or Linked In where people from all over the world and even your friends can share the past experiences they have had with a particular business. If you are a client, what better way to have constant engagement with a business than a Facebook page or Twitter account stacked with up to date news and information that you can give feedback on. If you’re a company, what better way to monitor and manage your reputation and further engage with your customers? There doesn’t seem to be a better way to do business than to have thousands of people contributing and challenging each other.
Let’s talk about information on products and services; being a consumer there is a lot of information that you may need to know after making a purchase. How about things like recall updates, warranty issues, release dates, event dates, upgrades and new products?
References: Burrus, Daniel, (2010, July). Social networks can boost your business. EHS Today, 3(7), 56-56. Charney, Dan, (2010, December). Social media could be harming your company. EHS Today, 3(12), 8D-8D. Rowe, Jeff, (2009, October). Social networking an imperative for success, business told: about 3000 expected at vista business expo. North Country Times(Escondido, CA)