A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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Vol. 18‚ No. 8‚ 915 –925‚ October 2007 Determinants of Customer Satisfaction in a Multi-Channel B2B Environment RITA MADALENO‚Ã HUGH WILSONÃÃ & ROGER PALMER† Ã AC Nielsen‚ Lisbon‚ Portugal; Ã Ã Cranfield School of Management‚ UK; †Henley Management College‚ UK ABSTRACT This study set out to ascertain the impact of channel satisfaction and multi-channel integration on relationship quality‚ as measured by overall customer satisfaction‚ within a multichannel B2B environment. The sparse previous
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STUDY OF EMPLOYEES SATIAFACTION TOWARDS WELFARE MEASURES OF VOLVO EICHER MOTOR INTRODUCTION Employee retention has become a critical issue facing every organization today. Frustration‚ dissatisfied‚ burn out and turnover among staff have grown‚ resulting in a shortage of qualified‚ competent workers‚ all the industries are facing a severe challenge as they seek to attract and retain top talent. The approach for measuring employee satisfaction is unique. The entire concern offer
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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Vodafone UK Customer Satisfaction Introduction In the business industry‚ it is important to gather customer to make the product and services sold. Therefore‚ keeping a customer is difficult in the business when it is in the starting stage. A business will find it harder to find prospective and loyal customer when operating abroad. And because of the economic problem that many countries are facing now‚ another challenge was revived; how to keep the customer? The Customer Satisfaction
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monthly sales of around 86‚000 units in 2011‚ Pulsar has a market share of 47% in its segment.[3] By April 2012‚more than five million units of Pulsar were sold .[4] Before the introduction of the Pulsar‚ the Indian motorcycle market trend was towards fuel efficient‚ small capacity motorcycles (that formed the 80–125 cc class). Bigger motorcycles with higher capacity virtually did not exist (except for Enfield Bullet). The launch and success of Hero Honda CBZ in 1999 showed that there was demand
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Business News Analysis: Free Student Articles www.internsindia.com- The Best internship site Parle –Xhale‚ New Brand Launch Mail us at articles@internsindia.com for further details or to publish your articles on our website Parle is the market leader in the candy market with its brand portfolio covered with different varieties from Melody to Poppins to Mango Bite to Kismi Toffee Bar to Toffee to Orange Candy and to Chox. Till some time back the focused target market segment was children. You
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1.0 INTRODUCTION In managing the business which provides pure services to the customer‚ company need to ensure that the service delivered is meeting with expectation and satisfied the customer. The quality of services is considered to be a critical success factor for the service companies. Service is close conceptual as well as empirical link to customer satisfaction turned it into the core marketing instrument‚ making it the most researched area in services marketing (Fisk et al.‚ 1995; Bolton
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delivery channel by which to conduct banking activity‚ for example‚ transferring funds‚ paying bills‚ viewing checking and savings account balances‚ paying mortgages‚ and purchasing financial instruments and certificates of deposit. An internet banking customer accesses his or her accounts from a browser--software that runs Internet banking programs resident on the bank’s World Wide Web server‚ not on the user’s PC. (Sam Ian) Electronic banking can be defined as the provision of banking services and the
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