Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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Collective LLC Job Satisfaction PSY/428 Job Satisfaction This paper addresses various areas within a work environment that lead to job satisfaction. The paper defines job satisfaction and explains the impact that business socialization has on employee job satisfaction. An example of how an organization can use organizational socialization positively to influence job satisfaction will be addressed and the relationship between organizational commitment and job satisfaction will be explained
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world managers face challenge in making employees perform his or her task efficiently. Employee satisfaction is utmost important in successful completion of work in an organization. For job satisfaction apart from monetary value job motivation is important. Each person has different motivation for working. Some people work for money‚ some work for recognition and some may work since they have passion towards they do. However whatever be the personal causes for job motivation may be the bottom line fact
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Marital satisfaction can be defined as a state of mind that reflect the real benefits and outcomes of marriage to an individual (Baumeister‚ 2007). In this literature review‚ we will be evaluating the marital satisfaction based on the type of marriage; in either love marriage or arranged marriage an individual commits to and in signifying which type of marriage could be more satisfying. The literature review will contain the studies that support the research question‚ the description of the studies
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A Project report On “Consumer behavior towards consumption of tea” Submitted by: VAGHELA VIJAY J. Roll no. 47 TYBBA (marketing) Guided by: Mr. Zakir A. Patel Assistant professor Submitted to: Naranlala College of Commerce & Management‚ Navsari Veer Narmad South Gujarat University‚ Surat In partial fulfillment of the requirement for award of degree of BBA Year- 2010-2011 CERTIFICATE This is to certify that the project report on “Consumer
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CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
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Business Research Method Job Motivation and Job Performance: An Exploratory Study in RHB Bank Lecturer: Dr.Mirza Manirajah Abdullah Prepared by Student Name: LEE LIAN SENG I/C NO: 710414-10-5663 RIVERBANK ACADEMY SDN BHD NO 3-3 & 5-3‚ JALAN PUSAT PERNIAGAAN 1‚ PUSAT PERNIAGAAN SG.JELOK‚ 43000 KAJANG SELANGOR TEL: 03-87375009 FAX: 03-87395418 WEBSITE: www.riverbankacademy.com.my EMAIL: info@riverbankacademy.com.my 1 CONTENTS DESCRIPTION PAGE Introduction To RHB Bank page
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Operations Management | Research Paper | Job Enrichment and Job Rotation | Submitted by Brian King 12/6/2012 | Abstract The purpose of this paper is to examine job enrichment and job rotation - how these programs can motivate employees to do their jobs better and the ways that managers use job enrichment and rotation to motivate employees. In it I will examine how employee job satisfaction is affected by job enrichment and job rotation‚ the benefits and disadvantages of both for
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END PROGRAMME REACTION TOWARDS TRAINING EFFECTIVENESS: A STUDY AMONG BANK EMPLOYEES IN INDIA 1. Mr.Az-har Basheer Asst.Professor HR Department TKM Institute Of Management Musaliar Hills‚ Karuvelil P.O Kollam - 691 505‚ Kerala‚ India Mob: 09946664336 Office No: 04742482464 Email: azhartvm@yahoo.com azhartvm@gmail.com 2. Dr.M.M.Sulphey Domain Head HR Department TKM Institute of Management Musaliar Hills‚ Karuvelil
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suggested that rewards now cause job motivation and satisfaction‚ which leads to performance. It showed that though there was no significant difference in motivational level and job satisfaction across various categories of workers in different organizations. Influence of Rewards on Workers Performance in an Organization (Chris Ajila and Awonusi Abiola) Rewards help to motivate an employee’s which generate maximum output from him. Rewards leads to employees motivation & performance. Many researches
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